Bluebay Grand Esmeralda - Playa del Carmen

Carr. Fed. Chetumal Km. 300, Playa del Carmen, Mexico, 77710show map
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Highlights
TripAdvisor Traveler Rating
read all 11083 verified reviews
TripAdvisor Traveler Rating
130of 226 hotels in Playa del Carmen
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Mexico

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Overview

Bluebay Grand Esmeralda is an attractive place to stay in a business area, 11 km away from Tours del Carmen. The hotel, built in 2006, combines a lavish style with a friendly ambience. Guestrooms are spread between 8 several buildings.

This property is ideally based near the white-sand beach. It is also situated 11 km from 28 de Julio Square.

There are boutiques and stores in the proximity of the hotel.

Playa Del Carmen airport lies within 20 minutes' drive away from Bluebay Grand Esmeralda.

Rooms

The accommodation units come with climate control, TV set with satellite channels and a balcony. Guests will appreciate an outstanding view over the sea from the rooms. They provide bathrooms with a shower, a hairdryer and a Jacuzzi.

Eat & Drink

The hotel features a hot buffet breakfast daily at the restaurant. Bluebay Grand Esmeralda offers the 24-hour restaurant serving Asian specialties. Guests can also enjoy alcoholic drinks at the beer bar.

Relax

Entertainment options include live performances and karaoke. This hotel offers snorkeling, kayaking and boating as well as bikes and cars rental services.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site for free.

Year renovated:   2007.  Number of floors:   4.  Number of rooms:   984.

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Facilities
Wi-Fi
Parking

Off-site car park

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

Restaurant buffet

Cafe

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Spa and relaxation

Jacuzzi

Massage

Spa & wellness centre

Sports & Fitness

  • Fitness centre
  • Kayaking
  • Wind surfing
  • Scuba diving
  • Sailing
  • Boating
  • Aqua fitness
  • Water skiing
  • Tennis court
  • Handball
  • Volleyball
  • Golf course
  • Billiard tables
  • Table tennis
  • Archery
  • Aerobics

Services

  • 24-hour room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Wake up service
  • Shops/Commercial services
  • Bell staff/Porter

Dining

  • All inclusive
  • Continental breakfast
  • Restaurant buffet
  • Cafe
  • Poolside snack bar
  • Catering service
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Projector
  • Printers
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's pool
  • Children's play area
  • Kids club

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Karaoke
  • Live entertainment
  • Garden area
  • Theatre
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage
  • Library

Room view

  • Sea view
  • Garden view
  • Ocean view
  • Partial View

Room features

  • Individual air conditioning
  • Heating
  • VIP room facilities
  • In-room safe
  • Paid mini-bar
  • Connecting rooms
  • Terrace
  • Balcony
  • Wardrobe
  • Tea and coffee facilities
  • Turndown service
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Shower
  • Hair dryer
  • Room toiletries

Self-catering

  • Refrigerator
  • Microwave

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid films
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock
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Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • City landmarks
Tres Rios Ecopark Tres Rios Ecopark 2200 ftCarretera Cancun - Playa del Carmen Km. 40
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La Sirena\'s Fine Mexican HandcraftsLa Sirena\'s Fine Mexican Handcrafts4.3 miCalle 110 between 5a y 10a Ave
Temazcal NaturaTemazcal Natura5.4 miMonte de los Cibeles, Playa del Carmen
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Getting around
Airports
Playa Del Carmen (PCM)7.0 mi
Cancun International (CUN)24.9 mi
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Reviews
7.2
Very goodBased on  47  reviews
  • 9.2
    Superb

    Service & staff were very efficient cordial & welcoming. Especially Mr Rubio.

    The beach & actually the fact that when we arrived at the hotel they had NO record of our having booked through your agency!

  • 9.6
    Exclusive

    The Beach is very poor and the Beach upkeep is very poor.

  • 8.8
    Superb

    Very nice hotel. I never eat that good in an all inclusive resort. The food in the seafood restaurant was excellent. I spent the new year eve there it was amazing, we had a four course dinner with a show and than another show and than a dancing party on the beach with fire works. I never saw the buffets closed, you can eat and drink at any time you want.

    The resort is very big, you have to walk a lot or wait for the cars to take you. I was there on Dec 31 and Jan 1st, the weather was a little bit windy speacialy on the beach, it was still nice to stay on the beach but not to swim.

  • 8.8
    Superb

    The service was really really good kind and caring staff, the hotel is very beautiful and calm, good food, quiet and beautiful beach especially in the part of the VIP. The hotel's facilities are good. Overall a quiet vacation luxurious dream

    The hotel is very large, beautiful and fun to walk the trails, but sometimes it's a bit disturbing especially when you need a little something like an Internet connection for a moment, I would recommend the hotel to increase the frequency of the golf car transport and install WI-FI in the rooms for the convenience of guests. Beyond that I did not like the experience of salespeople I sell hotel vacation packages. The way this was done was not reliable. the food in the extra 5 specific resturants us less good then the buffet

  • 7.0
    Very good

    The resort was fairly nice and affordably priced.

    The food was mediocre and sometimes plain bad. The drinks were not good. Apparently there's a gold VIP wristband you can buy that gets you better drinks, but I wasn't aware of that prior to arrival. The customer service was ok and they often forgot things. Booking dinner reservations was annoying as you couldn't do it until the day prior and they fill up quickly.

  • 9.6
    Exclusive

    La naturaleza

    Una discoteca serrada con buenas luces y buenos dj

  • 6.6
    Good

    Las habitaciones son muy lindas

    El servicio del personal fue muy grosera, dan prioridad a los extranjeros que a los mexicanos el trato es muy diferente, de hecho puse mi queja!!!

  • 7.0
    Very good

    Excellente comida y atención

    La playa

  • 6.6
    Good

    LO MEJOR DEL HOTEL ES EL GRUPO DE ANIMACIÓN , SON EXCELENTES !!!!!!!!!!!!!!!!!! MUY BUENA ONDA LOS CHICOS QUE MANEJAN LOS TRANSFER DENTRO DEL HOTEL .

    EN LO QUE SE REFIERE A LA ATENCIÓN DE LOS MOZOS , ALGUNOS EXCELENTES , Y OTROS , MAS X LA NOCHE , MUY MALA LA ATENCIÓN .

  • 6.6
    Good

    El desayuno, el restaurante de mariscos, el steak house, y el oriental. Los meseros super buen servicio.

    Fatal el restaurante mexicano, fatal el personal del lobby. La tina del bano no servia, el bano en general estaba feo, limpio pero con resanes en el plafón sin pintar, maltratado el espejo, cosas rotas. No se puede entrar al mar del hotel, esta feo con costales, sin arena...solo el área de camastros en playa bien.

  • 5.8
    Guest rating

    Me gusto mucho la comida, especialmente la del bufete de la cena en donde el personal es siempre muy amable y atento. Mis felicitaciones a la Srita. Wendy mesera de dicho restaurant Me gusto la cama que es muy cómoda y amplia. La alberca muy limpia y de ambiente agradable. Los jardines bien cuidados y es agradable ver a los animalitos que andan por ahí, lo mejor fue haber visto un venadito en el camino

    La playa es malísima, es la gran decepción de este hotel; leí varios comentarios antes de reservar y ninguno hacia alusión al hecho de que la playa no refleja en nada la belleza de la Riviera maya; no se aprecian las aguas color turquesa además de que la orilla esta llena de piedras y se alcanzan a ver los costales con los que la reconstruyeron. Tuve que salir del hotel para gozar una playa mas linda, que en mi caso, es la principal razón de viajar al Caribe mexicano. Albercas bonitas se encuentran en cualquier lado. La atención del personal deja mucho que desear, es muy notoria la preferencia que se hace hacia el turista extranjero, lo note desde que llegamos cuando en recepcionista interrumpió nuestro checkin por atender a un grupo de canadienses que llegaron después. En el bar de la playa es la misma situación, aun cuando uno hace fila los bar tenders atienden primero a los extranjeros aun cuando siempre di propina. La tina del baño tiene un escalón muy grande para entrar lo cual es muy peligroso sobre todo si se viaja con adultos mayores o personas con discapacidad Por ultimo, el cubre cama estaba lleno de sangre, le pedí a la recamarera que lo cambiara y me dijo que no tenía mas, entonces lo quitaton con la promesa de que lo lavarían para volverlo a colocar lo cual nunca sucedio.

  • 8.8
    Superb

    El resort es en general súper cómodo. La comida del buffet súper rica! las camas comodísimas y la alberca tiene el agua a la temperatura ideal. Mi familia y yo pasamos unas vacaciones ideales.

    La tina es complicadísima para entrar y salir, es imposible para gente de la tercera edad porque es muy peligroso. Muchos mosquitos en mi cuarto, había un problema porque se pasaban por el aire acondicionado.

  • 5.0
    Guest rating

    Los buffet estaban muy bien, y es cómodo el lugar. Los camareros de los buffets muy simpaticos y agradables

    La habitación olia a humedad, de hecho se cayo el techo del baño durante nuestra estaciancia... Un descorchón. Los camareros del Don Isis, el restaurante mexicano, poco agradables. Nada recomendable su trato y comida.

  • 5.4
    Guest rating

    Las habitaciones están pésimamente cuidadas, sucias de varios días, no tiñe mantenimiento desde hace varios años

  • 6.2
    Good

    La comida, la limpieza y las instalaciones.

    Reservamos en este hotel pese a los comentarios negativos acerca del servicio pero lo constatamos. La mayor parte del personal siempre se mostró muy desatento y de malas. Hasta nos hacía pensar que debían estar en descontento con su salario o algo con respecto al ambiente laboral porque era un común denominador su actitud. Sólo podría contar a tres con los que interactue (una hostess del restaurante principal y dos salvavidas) que fueron muy agradables y con muy biena actitud de servicio.

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Highlights
TripAdvisor Traveler Rating
read all 11083 verified reviews
TripAdvisor Traveler Rating
130of 226 hotels in Playa del Carmen
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Mexico

Use Badge
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Playa Del Carmen (PCM)7.0 mi
Cancun International (CUN)24.9 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room